Processing Time

All Samandar's Fine Jewellery styles are carefully handmade to order. Since each piece is made-to-order, we ask that you allow up to 15 business days (excluding weekends) before we ship your order. If you need to meet a certain (specific) deadline or need expedited shipping, we may be able to accommodate your request. Please email us at sales@samandar.co.uk

Returns

We gladly accept returns and exchanges. 

Just contact us within:  5 days of delivery, and ship items back to us within: 14 days of delivery 

If you would like to make a return please email us for a return authorization at sales@samandar.co.uk (no refund will be granted without return authorization) 

For your protection, please pack your returns in the original box, return your order with an insured trackable courier & retain your receipt. Samandar is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We can not refund shipping charges on return items. 

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 1-3 days for this process. Note that items that are not returned in their original condition are not eligible for a refund.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

-Custom or personalized orders

-Eternity Bands made to order

-Items on Sale

-Items Purchased During a Sales Event

Conditions of Return

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

Cancellations

You may request a cancellation within 24 hour of purchase.  An address change could be applied any time before your order has shipped.  Please contact us directly with your order number in the subject line. 

Shipping & delivery

We deliver free of charge to the UK and EU. Delivery charges for all other international orders will be calculated at the checkout. All products will be send as special tracked and signed delivery and goods will be delivered to the address you provided in your order as the shipping address. For international orders you are responsible for all tax and duties as may be imposed on the product such as import duties and custom taxes. We advice you to contact your local authority before placing an order.